AMC stands for Annual Maintenance Contract. You agree a fixed service arrangement for your printers for a defined period, and in return we maintain and repair them for parts and labour within the agreed scope. Instead of calling a technician every time something breaks and paying per job, your printers are serviced on a schedule, faults are caught early, and repairs are covered.

The difference is not just cost. It is predictability. Without a contract, every breakdown is an unplanned expense — and unplanned printer failures always arrive at the worst time. With an AMC, the maintenance happens on a monthly cycle, worn parts are replaced before they fail, and when something does go wrong, response is already agreed and the repair is already covered.

For most offices in Dubai and Sharjah, a printer AMC service pays for itself through avoided downtime, longer machine life, and a maintenance cost that is fixed rather than unpredictable.

To keep the contract clean and the pricing fair, the following are outside standard AMC scope:

• Physical damage, liquid damage and power surge damage to the machine
• Toner, ink and other consumables, unless included by separate agreement
• Machine relocation or shifting between offices
• Damage caused by unauthorised third-party repairs or modifications
• Spare parts discontinued by the manufacturer and no longer available
• Consumables such as drum, developer and waste toner units, unless agreed

If any of these apply, we will tell you before work begins and quote separately. The point of an AMC is clarity, not hidden charges.

AMC pricing is quoted against your fleet: the number of printers, their models, their age, and your monthly print volume. Because those vary from one office to the next, we do not publish a single fixed rate — we quote for your actual setup, usually within 24 hours.

You choose the payment cycle that suits your business:

• Monthly
• Quarterly
• Half-yearly
• Annual

There is no minimum machine count. Contracts are taken for a single printer as readily as for a fleet. Small offices in Dubai and Sharjah can take an AMC on one or two machines without being pushed into a package built for large corporates.

Contract duration is typically one year, with two-year terms and custom arrangements available.

Offices often ask which option fits them. The short answer:

AMC suits you if you already own your printers and want maintenance and repairs covered on a fixed arrangement. You keep your machines; we keep them running.

Printer rental suits you if you would rather not own the hardware at all. Printer rental includes the machine, service and consumables in one monthly payment, from AED 200 per month. Ownership, capital outlay and end-of-life disposal stay with us.

Pay-per-repair suits you if printer downtime is rare, your volume is low, or the machines are new and still under manufacturer warranty. You call us only when there is a fault, and diagnosis is free.

Many of our clients start on rental, then move to AMC as their fleet grows — or keep a mix, with critical machines on AMC and the rest on pay-per-visit.

We service the full range of office printing equipment: laser printers, inkjet printers, all-in-one MFP machines, colour copiers, dot matrix printers, wide-format plotters, and label and barcode printers.

Dubai: Jumeirah, Deira, Bur Dubai, Business Bay, Downtown, Sheikh Zayed Road, Al Quoz, Jebel Ali, Dubai Marina, Silicon Oasis, International City, Al Barsha, all nearby areas, and all free zones

Sharjah: Sharjah City, Al Nahda, Al Qusais border, Industrial Area, Al Zahia, Muwaileh, University City, all surrounding zones. all free zones

On-site servicing and repairs run across both emirates for AMC customers as part of the contract. for more details visit kopytech